FAQs

Your booking will be confirmed within 48 hours. In case you don't receive a confirmation, please check if your spam filter has marked the confirmation mail as unwanted.

Please contact us if you haven't received your confirmation. Make sure to check your spam filter to see whether the confirmation email has been marked as unwanted.

You can contact us through the contact form. If change or cancellation is at short notice (within 48 hours), we kindly ask you to contact us by phone.

In case of any changes or cancellations before the start of the car rental, no administration fees will be charged. When you cancel your booking before the start of the car rental, you will always get a refund. Cancellation is only without charge up to 48 hours before pickup. All changes and cancellations are carried out by us and not by the car rental company. Other changes such as the rental period will obviously affect the price of your booking.

It is possible to reserve a rental car for someone else, and pay with your credit card. Please note: The registered main driver must pick up the car in person and must have a credit card in his or her name. This credit card must be used to pay the deposit, otherwise he or she will not receive the rental car.

You can only pay by credit card. When picking up your car you must be able to present a credit card in order to pay for the deposit. Cash is not possible. A credit card from another person is not allowed either.

You can contact us through the contact form or via our phone number. Please make sure to pass your voucher number.

Finding the ideal rental vehicle is not always easy. What's a trustworthy rental company? Are there any hidden costs? Am I well-insured?

Our answer to all of these questions is the 'Worry-Free' package. This package is a label that indicates that the rental vehicle meets the following requirements: Unlimited mileage, zero deductible (or covered deductible), a favorable fuel policy and a rental company with good customer reviews. When you're choosing from vehicles that meet these four requirements, the choice becomes a lot easier.

When picking up your rental car you always need to hand in your reservation voucher. These vouchers contain specific information concerning the rental car that has been reserved by you, pricing and other information. You will receive your reservation voucher by email after booking. When you pick up your rental car, a rental agreement needs to be signed at the location.

Besides the voucher, you also need to bring your passport, driver's license and credit card. When your driver's license can't be read by the rental company (Chinese for example), you will also need an international driver's license as a translation. Only your original passport and driver's license are valid, so please don't bring any copies.

In many cases it's not a problem. Sometimes it's not allowed. Please mention the countries you wish to travel to when booking your rental car. The booking will be checked to see which countries are allowed. Sometimes special cross border documents are needed. Please contact us by phone in case you have any questions before making a booking.

If the selected car type is not available you will receive an equivalent model. We do guarantee the category but we can't always guarantee the car brand and/or model.

In some cases it's possible to deliver your rental car at a location of your choice, instead of the standard pickup location as stated in your booking. Sometimes an additional charge applies. Please contact us for more information.

The deposit depends on the specifications of your booking and the car rental company. The minimum deposit consists of your deductible, fuel, VAT and possible extras (GPS, car seats, etc). The exact amount of your deposit will be calculated at your pickup location and must be paid by credit card.

Returning the car outside opening hours is usually not a problem. Most car rental companies have a special key box to drop your keys. To pick up your car outside opening hours a special request has to be send to the rental company. Sometimes an additional charge may apply.

You can return your rental car earlier than stated in your booking. However we can't reimburse you for the unused days.

The information is stated in your booking and on the voucher that you will receive from us. For rental companies at the airport that are not easy to find, additional information is sometimes mentioned on the voucher.

The one way fee may vary per location and per rental company. The amount will be shown in the booking form after you select a car from the list.

When your driver's license can't be read by the rental company (Chinese for example), you need to bring an international driver's license as well. This international driver's license is a translation of your regular driver's license.

Renting a GPS navigation system is often possible. Please indicate your required options, among which a GPS navigation system when you make a reservation. We will provide you with an estimate of the costs. The exact costs will be calculated at the pickup location based on the additional options and must be paid by credit card.

The rates for an additional driver differ per location. In some cases it's free of charge. In other cases you will be charged a few euros per day.

Renting a car seat for your baby or child is often possible. Please indicate your required options, among which a car seat when you make a reservation. We will provide you with an estimate of the costs. The exact costs will be calculated at the pickup location based on the additional options and must be paid by credit card.

In some cases it's possible. Please indicate your required options, among which winter tires, ski racks or snow chains when you make a reservation. We will provide you with an estimate of the costs. The exact costs will be calculated at the pickup location based on the additional options and must be paid by credit card.

The costs of extras on request are not included in the price and must always be paid on location by credit card. When making your booking we will give you an estimate of the expected costs for your extras. The exact amount will be calculated at the pickup location, where they will charge your credit card.

Basically all our rates are all inclusive. In case additional costs apply our reservation department will inform you in advance. If you do not agree you can always cancel your booking free of charge (min. 48 hours before start of rental period).

The Collision Damage Waiver (CDW) and Theft Protection (TP) will protect you from financial responsibility for your rental car in the event of damage or theft. In most cases, you will still pay a deductible. Most car rental companies offer insurance to reduce this to zero.

In certain countries, we offer specific products with which we refund the deductible amount afterwards in the event of damage or theft. The only condition is that you provide us with the police report AND damage report afterwards.

The Collision Damage Waiver (CDW) never covers damage to tires, windows, mirrors, undercarriage, roof, interior or key of the rental car.

Theft Protection (TP) does not apply to any personal belongings you leave behind in the rental car. Your own travel insurance can compensate you for this type of theft. Never leave your belongings in sight. Take them with you or leave them in the trunk. Otherwise, this will not be covered by your travel insurance.

This insurance covers material damage and physical injury caused to others (all other persons than traveling in the rental car; not the driver, not the passengers). The coverage varies per country or per state (US). Within the European Union and many other countries the coverage is more than sufficient. For countries where the coverage may be insufficient the rental company offers an additional insurance with a higher coverage such as EP=Extended Protection, ALI=Additional Liability Insurance, LIS=Liability Insurance Supplement.

Personal Accident Insurance (PAI) and Personal Effects Coverage PEC
The Personal Accident Insurance and Personal Effects Coverage can be insured (optional and not inclusive) locally or by means of a travel insurance.

Credit cards: Insurances and Coverage
Due to the fact that the insurances and coverage may vary per credit card company, we kindly ask you to contact the respective company. You can also ask if the coverage only applies if the transaction or deposit is charged to the specific credit card.

In most cases the rates are including liability insurance and fire insurance. Most of the times the Collision Damage Waiver (CDW) and Theft Protection (TP) are also included in our rates.